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I totally agree with you guys. Here's some more color from my position.
First, it was almost second nature to make Text Alerts available to annual members only. That is what we did at Rivals more than a decade ago and it seemed to work perfectly. Therefore, we decided to do it again and build some additional value for the user down the road.
Secondly, text alerts are expensive to send and is a service that we do NOT pass the costs on to the user. Therefor, based on the data it is difficult to justify giving it to monthly members. However, I understand your point about a monthly that has consecutively billed with BOL.
As I noted this afternoon, we have immediate plans to make this available to monthly users. However, we can not do this from a technical standpoint at this time. I apologize that this is inconvenience, but it is a limitation based on our current user technology platform.
Here's my previous note:
NEXT PHASE: Text Alerts 2.0
Although Text Alerts are only available to ANNUAL members, in the near future BOL/247Sports members will be able to earn free text alert services through various methods. Users can get free text alerts by consecutive months of service (applicable to monthly members), user ratings and reputations, posting on the message boards and referring members to BOL. All of these services are expected to be added once our engineers complete the rewrite of the user management and reputations system which is expected during Q1 2013.
In closing, please understand that I am not hear to gouge the customer. In fact, we work overtime to provide more value for your dollar. I personally have continued to add staff to make this site even better and 247Sports continues to invest in new technologies. I completely understand your position on being a consecutive month BOLer, but that is more a technology limitation on our part than a business decision. If you can't upgrade, I ask that you guys remain patient until we can get the user rewrite completed and get additional free time, upgrades and services.
This post has been edited 2 times, most recently by Lucky on 10/2/2012 at 1:22 PM
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